Shipping Policy
Company Information: Impetus Sports Private Limited 1403-1404, 14th Floor, West Wing, Prestige Meridien, Mahatma Gandhi Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001, India.
Contact Information: Email: info@impetus-sports.com Phone: +91 7899103333
1. Geographic Scope of Shipping
1.1. Domestic Shipping Only: Impetus Sports Private Limited currently offers shipping services exclusively within India. We do not facilitate international shipping for physical sportswear products at this time.
2. Order Processing Time
2.1. Standard Processing: All orders for physical sportswear are typically processed and dispatched from our facility within 1 to 3 business days (Monday to Friday, excluding public holidays in India) following the successful receipt of payment and order confirmation.
2.2. Order Confirmation: You will receive an email confirmation once your order has been successfully placed. A separate email notification will be sent once your order has been dispatched, containing tracking details.
2.3. Delays: While we strive to meet the stated processing times, delays may occur due to unforeseen circumstances, high order volumes, or public holidays. In such cases, we will endeavour to inform you promptly.
3. Shipping Methods and Delivery Timeframes
3.1. Shipping Partners: We partner with reputable third-party logistics and courier services to ensure reliable delivery of your orders. The choice of carrier may vary based on your delivery location and the nature of the package.
3.2. Estimated Delivery Time: Once dispatched, the estimated delivery timeframe is typically 5 to 7 business days for most major cities and towns in India. For remote or less accessible locations, delivery may take longer, potentially extending up to 10-15 business days.
3.3. Tracking Information: Upon dispatch of your order, a unique tracking number will be provided to you via email. You can use this tracking number on our designated tracking page or the courier partner’s website to monitor the real-time status of your shipment.
3.4. Delivery Attempts: Our courier partners will typically make multiple attempts to deliver your package. If delivery is unsuccessful after several attempts, the package may be returned to our warehouse. In such cases, additional shipping charges may apply for re-delivery.
4. Shipping Costs
4.1. Calculation: Shipping charges are calculated at the checkout based on factors such as: * The total weight and dimensions of the items in your order. * Your delivery pin code/location. * Any prevailing shipping promotions or offers.
4.2. Display of Charges: Applicable shipping charges will be clearly displayed on the checkout page before you complete your purchase.
4.3. Free Shipping: We may offer free shipping promotions from time to time. The terms and conditions for such promotions will be clearly communicated on our website.
5. Delivery Issues and Responsibility
5.1. Incorrect Address: It is your responsibility to provide an accurate and complete delivery address at the time of placing your order. Impetus Sports Private Limited is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
5.2. Damaged or Lost Shipments: * Damage in Transit: If you receive a package that appears to be damaged during transit, please refuse to accept it if possible, or make a note of the damage with the delivery person. Immediately contact our customer support team at info@impetus-sports.com with photographs of the damaged packaging and product. * Lost Shipments: If your tracking information shows that your package has been delivered, but you have not received it, please contact us within [e.g., 24-48 hours] of the reported delivery time. We will initiate an investigation with the courier partner.
5.3. Receipt of Goods: For security purposes, some deliveries may require a signature upon receipt. Please ensure someone is available at the delivery address to receive the package.
6. Right to Modify Shipping Policy
Impetus Sports Private Limited reserves the right to amend, modify, or update this Shipping Policy at any time without prior individual notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our e-commerce platform after such modifications constitutes your acceptance of the new Shipping Policy.
